Trust matters

Our many years in property have provided us with a wealth of knowledge and expertise.
We recruit dedicated and passionate people so you can rest assured we will deliver the highest level of commitment and care. Our dedicated team of customer advisors and surveyors exceed expectations with an unrivalled level of customer service and professional integrity.
We are recognised as a centre of excellence, with RICS accreditation for residential and commercial surveys and valuations. All our Chartered Surveyors are fully qualified MRICS and FRICS members.

Quality matters

We ensure that every inspection is fully compliant with all necessary regulations and in accordance with best working practices. To maintain high levels of quality control all our surveyors are audited on a regular basis to ensure we are providing the best service to all our customers. Our Complaints Handling Procedure is in accordance with RICS regulatory requirements and we hold Professional Indemnity Insurance up to £2million on a per claim basis.

Service matters.

Our reports are undertaken for a variety of purposes on behalf of lending institutions, insurance companies, buyers, sellers, landlords and tenants. Our team are dedicated to producing quality reports to strict deadlines. Our administrative support staffs ensure appointments are booked efficiently and reports are dispatched quickly. Bookings are made within 24 hours of receipt of instruction (one working day) Inspections occur within five working days of instruction being received (dependant on vendor/agent availability or subject to access) Our reports are emailed direct to our clients within the following timeframes from inspection.

Feedback matters.

Robertsons Surveyors Surveyors believe the only way to improve our service is to listen to the feedback from our customers. We positively promote feedback on independent sites such as Really Moving and Trust Pilot.